Frequently Asked Questions
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Maps & memberships
What does World Pass include?
World Pass is €19.95 per month and gives access to the included Explorer, Ultimate and Abandoned Places map editions while the subscription is active. Browse the current catalogue and read each map’s scope. It is separate from individual map subscriptions and the Bronze, Silver, Gold and Platinum digital Library Passes. Existing subscriptions are not cancelled automatically when you join.
Explorer or Ultimate: which map should I choose?
Explorer and Ultimate are destination-specific map editions. They may share a place selection, with Ultimate adding the route ideas or planning tools listed for that destination. Compare the exact product contents and Travel notes; a higher tier does not mean every edition has more places. World Pass opens the editions included in its catalogue while the membership is active.
Explorer costs €25/month or €250/year; Ultimate costs €50/month or €500/year. Prices are for one chosen destination. Annual plans are charged upfront and renew yearly; monthly plans renew monthly. Review the price and terms before payment.
Which destinations have paid map memberships?
Compare current Explorer and Ultimate editions for destinations including Thailand, Japan, Indonesia, Amsterdam and Rome. Each membership covers the destination and edition you purchase. Destinations marked “in preparation” are not included.
Read the included features, access instructions and subscription terms on the product page before ordering.
Does a free map preview start a paid subscription?
No. Free previews require no payment and do not start a paid membership. They contain a limited selection and do not unlock full Explorer or Ultimate content. Sign in with your email and confirm the Shopify sign-in code to open a free preview. No payment card is needed. Newsletter signup is a separate, optional choice.
Where do I open my purchased map?
Sign in with the email address used at checkout, then choose your destination and edition from My Maps or Downloads & Map Access. If access stays locked, check your order email and contact WiserTrail with your order number and product name. Do not buy a second membership to fix access.
How do Bronze, Silver, Gold and Platinum Library Passes work?
They are recurring digital subscriptions with monthly and annual billing. Each pass lists its current resources, destinations and price. A Library Pass is separate from an interactive map membership and does not automatically unlock paid maps. Compare the Library Passes, then check the files included in your chosen tier.
Where can I manage renewal or cancellation?
Use the account associated with your order and follow the subscription management instructions. Map subscriptions use the Manage subscriptions account option; Library Passes may use the management options supplied with the purchase. Read the cancellation confirmation for its effective date.
Are my plans synced, and can I use the map offline?
Favourites, notes and plans are stored in the browser on the device used, with no automatic sync between devices. Export your itinerary before clearing browser data. Interactive maps and external directions require internet; downloaded itineraries can be read offline. Offline map tiles are not included.
Are bookings, tickets or personal travel support included?
Map memberships are self-service planning products. Accommodation, transport, meals, attraction tickets and guided activities are purchased separately. Personal planning services are separate unless the specific offer says otherwise.
eBooks, guides & downloads
What is the difference between an eBook, a Travel Guide and a map?
WiserTrail eBooks are our dedicated digital-book and route-planner collection. Travel Guides are our practical country, city and destination-guide collection. Both contain digital downloads; check each title for its exact contents and PDF or EPUB format. Interactive Maps are separate online tools. Buying a guide or eBook does not automatically unlock a paid map.
Are the travel guides physical books?
Products described as digital guides, maps, planners or memberships are electronic products unless the product page explicitly says otherwise. Physical bags, accessories, clothing and gifts have their own shipping information.
How do I find my digital purchase?
Follow the download or access instructions supplied for your order. Check the email address used at checkout, including spam and promotions folders. If a file or access instruction is missing, use Download Help or contact us with your order number.
Can I read a purchased file offline?
Saved PDFs can usually be opened offline in a compatible reader. Check the exact file format and download it before travelling. Links and online map features may still require internet.
I only want one guide. Do I need a membership?
Browse individual eBooks, country guides or city and destination guides for one-time purchase options. Check the purchase terms shown for the product you choose.
Physical products, delivery & returns
Do you ship to my country, and what does delivery cost?
Available delivery destinations, shipping methods and charges are shown at checkout for your address and selected products. Read the shipping policy for processing and delivery information.
Can products from one order arrive separately?
Yes. Products may be fulfilled by different suppliers or partners and arrive in separate shipments. Delivery estimates depend on the product and destination. Use any tracking information supplied for your order, or contact us with your order number.
How do I request a return or report a problem?
Email wisertrail@gmail.com with your order number and product name. Contact us for the correct return instructions before sending anything back. Read the Returns & Refunds policy for the applicable terms.
Personal travel help
What is the €49 Thailand Trip Check?
It reviews one existing Thailand itinerary of up to 21 days and 6 overnight bases, including route order, pacing and proposed transport. Read the Trip Check scope and submission instructions. Availability and delivery timing are confirmed before payment.
What if I need a trip planned from scratch?
Explore Plan My Trip for personalised planning options. Check the service scope and availability before choosing.
How do private experiences work?
Availability, route, group size, transport, inclusions and any extra costs are confirmed before booking. Browse Private Experiences for the current request-based options. Sending an enquiry does not reserve a date.
Free maps, My Trips & travel tools
Do I have to subscribe to emails to use free resources?
No. Your email sign-in gives you access to the free maps and downloads. Travel tips, product news and offers require a separate newsletter signup. You can use the free resources without subscribing and unsubscribe from marketing emails using the link in those emails.
Which maps can I preview for free?
Browse the current free map previews, including: Thailand · Japan · Indonesia · Vietnam · Spain · Italy · Ireland · Switzerland · Greece · Paris · Germany · Belgium · Rome.
Each preview explains its selected coverage, account requirements and features. These previews are separate from paid memberships and do not unlock paid content.
You can also browse the current free Thailand digital guides.
Does the website My Trips planner save to my Shopify account?
No. The free My Trips planner saves in the current browser on your device. It does not sync with your Shopify account or paid map favourites. Download a JSON backup or text itinerary before changing devices or clearing browser data.
Where can I keep my whole trip together?
Open My Trips in the Travel Planner app for a day plan, places and addresses, planned and recorded costs, packing list and notes. Start on this device; Back up workspace creates a restorable JSON file. Download trip creates a readable copy.
The app offers optional account copies that you save manually. This is separate from Shopify purchases and is not live collaboration. Keep a workspace backup and review conflict messages before choosing a copy. Follow the workspace backup steps.
Can I use the same backup in the website planner and Travel Planner app?
No. The website My Trips planner and Saved AI itineraries in the Travel Planner app use different JSON backup formats. Restore a file in the tool that created it. The full trip workspace uses Back up workspace and Import workspace backup. Saved AI itineraries and the app’s separate budget, road trip, checklist and journey tools have their own backups.
Follow the backup and device-transfer steps. Text itineraries are for reading; JSON backups are for restoring.
Can I recover an AI trip I removed from the app?
In the app’s Saved AI itineraries section, use Download recovery backup if it is available, then Import trips backup. Only the latest recovery copy from before a removal, clear or import is kept. Download it before another action replaces it. Clearing browser data can remove local recovery copies.
Is the travel budget calculator a live price quote?
No. Travel Tools estimates a budget from the costs you enter. Check current transport, accommodation and attraction prices, and official travel requirements before booking.